Support
Reality is that lights and motors can and do fail.
Which is why we make sure that if that ever happens
you won't be stuck with a boat anchor.
Real value is assured only when critical components are easily affordably replaceable. Otherwise, your investment is on borrowed time.
LED Lights are not what sellers lead you to buy into:
A light that still glows is a light but... this does not mean it is bright enough and color true enough to properly serve photographic lighting.
LED lights glow a long time, but they also rapidly dim and loose Kelvin & CRI values: bad for photographic lighting.
Here is what you need to know:
EXPERT CUSTOMER SUPPORT
We make it real - just call (323)428-2479 PST 8:00 AM 5:00 PM M-F
Our video tutorials are easy and usually answer all the questions, but some questions are unique and when that occurs, call us - we're here for you.
We are Americans: no cultural or language barriers.
Caveat: Smartphone cameras are compatible, however we do not support those because they can not and do not produce professional results.
NOTE: Customer Support is not transferrable. Customer must be a verifiable original purchaser.
Unlisted Replacement Items
Sometimes things get misplaced or broken - we won't leave you in a ditch if that happens.
Unlisted Items such as replacement Sliding Doors, Centering Templates, Necklace Wand, Earring Wands, and so on are available.
Contact us if you need anything
Replacement: Turntable
Heavy duty powered never warp 9" diameter ⅛" thick aluminum turntable with 400° baked on true photo white.
Includes smart centering template
Must already have or buy the Light Studio to qualify
$199.00 + S/H (S/H applies only if ordered separately from the Light Studio order)
Replacement SkySpinner
SkySpinner is the overhead motorized spinner for necklaces and earrings.
It is user friendly replaceable if it ever fails.
Includes magnetically attachable Necklace Wand designed to accommodate short and long necklaces.
Includes a set of 3 magnetically attachable earring holders to accommodate the many sizes, styles, and lengths of earrings.
Must already have or buy the Light Studio to qualify
$199.00 + S/H (S/H applies only if ordered separately as a an upgrade or replacement.) This is not a toolless install feature, we recommend ordering it pre-installed when you order your light studio.
Replacement Set of main Light Modules
Full set of Replacement Light modules; no tools required to replace.
LED lights produce light for a very long time, but they fade and dim long before they stop showing light. When they lose brightness they also lose white balance and color rendering values. And sometimes a light module simply gives up early.
Must already have or buy the Light Studio to qualify
$199.00 + S/H
Replacement Sparkle Light
Sparkle Spot Light: No tools required to replace.
LED lights produce light for a very long time, but they fade and dim long before they stop showing light. When they lose brightness they also lose white balance and color rendering values. And sometimes a light module simply gives up early.
Must already have or buy the Light Studio to qualify.
(Note: Sparkle light is included with every studio)
$199.00 + S/H
Shipping & Handling
We use insured UPS for US.
We use insured IPS for international.
If a customer chooses not to use insured shipping, then the customer must provide the shipping label. We are not and will not be responsible or accountable for problems caused by shipping mishaps.
Customer may opt to provide their own shipping label... we don't mark up shipping for disguised gains.
All orders typically ship within 2 business days.
PAYMENTS
We accept all major US and Canada Credit Cards
We do add a 3% charge for AMEX
We accept international Bank Wire Payment
We accept Venmo
We do not accept checks.
We do not offer terms.
All sales are final.
Taxes and Duties
Customer is solely responsible for any and all taxes and duties owed/levied on the sale. These are not included in price.
In some cases, there are no sales taxes.
Orders shipped in Nevada are required to pay sales tax.
Disclaimers
If we do not specifically state an item is included, then it is not included.
For example, we demonstrate using cameras and smartphones and computers, software, jewelry, and so on that are needed demonstrate the tasks, but we do not sell or include or offer in any way any of these.
Our invoices detail an itemized listing of all included components. If it is not on the invoice it won't be in the box.
All products are sold new. They are inspected and tested. They are shipped in new condition. We do not offer dent and scratch or refurbished product.
We only support customers who are verifiably our customer.